Walt Disney World’s Merchandise Mobile Checkout feature was unavailable in the My Disney Experience app on October 27, according to a notice displayed on the app’s home screen.
The message said Disney was working to resolve the issue and apologized for the inconvenience. Merchandise Mobile Checkout allows guests to select a participating store and scan items through the app.
WDWNT reported that its reporter at Disney’s Hollywood Studios did not receive the home-screen notification and could begin the checkout process. But attempts to scan several items produced a “Something Went Wrong Please try again” error.
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Undercover Tourist is an authorized seller of Walt Disney World tickets, often at a discount off gate price.
The reported issue meant guests could not complete a Merchandise Mobile Checkout transaction at the time of the report, even if they were able to get as far as selecting a store or scanning merchandise.
