Guests checked in to Boulder Ridge Villas at Disney's Wilderness Lodge hit an unexpected snag this weekend when water pressure dropped sharply Saturday afternoon, August 8 — and the issue stretched well into Sunday, August 9, leaving many villas with little to no running water and toilets that couldn't be flushed.
Disney has been relocating at least some affected guests to other Walt Disney World Resort properties while crews work on a fix. Reported relocation destinations include Disney's Saratoga Springs Resort & Spa and Disney's Old Key West Resort, though available options appear to depend on party size and room type.
There are also guest reports of Disney offering refunds or stay adjustments for those impacted. No official statement from Walt Disney World has confirmed the specifics of any compensation, so guests currently on property are advised to speak directly with the Boulder Ridge front desk about their individual situation rather than waiting it out.
The cause of the outage and a timeline for full restoration had not been officially confirmed as of this writing. It's worth noting that Disney's Wilderness Lodge dealt with a separate infrastructure issue — an air conditioning problem affecting portions of the main lodge building — less than two months before this latest disruption.
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Anyone with upcoming reservations at Boulder Ridge Villas in the next day or two is encouraged to contact Disney ahead of arrival to check on the status. This story was first reported by WDWINFO.
